Call Logs

Overview

The Call Logs section provides a comprehensive view of all inbound and outbound call activity within your dialer environment. It includes high-level performance summaries, detailed call records, and filtering tools for auditing and performance review.

Use this section to:

Monitor total call volume and success rates
Review call durations and contact outcomes
Identify lead management trends (added, removed, transferred)
Export or filter detailed call history for compliance or reporting

Call Activity Summary

At the top of the page, you'll find a summarized snapshot of your recent dialing performance.

Metric	Description
Total Calls	Total number of calls initiated within the selected timeframe
Contact Rate	Percentage of calls that reached a live person
Average Call Duration	Mean duration (in seconds/minutes) across all connected calls
Successful Calls	Number of calls successfully connected and completed

Lead Management Stats

Tracks the overall flow of leads throughout the call process.

Metric	Description
Eligible Leads	Leads currently active and available for dialing
Leads Added	Number of new leads imported or posted into the system
Leads Removed	Leads removed due to DNC, expiration, or disqualification
Leads Transferred	Total leads successfully transferred to agents or buyers

Leads Removed Breakdown

Provides detailed insight into why leads were removed from circulation.

Category	Description
Expired Leads	Leads that timed out or aged past eligibility
Consumer Disqualified	Leads marked as invalid or opted out
Blocked / Bad Number	Numbers that failed call validation
Do Not Call Leads	Consumers who explicitly requested to be removed from calling lists

Each category displays counts for both total and subtypes, making it easier to identify compliance and data quality trends.

Call History

The Call History table provides a detailed record of every call event, including AI-generated calls and agent interactions.

Available Filters

Date Range: Today, Yesterday, Last 7 Days, Month to Date, Last Month, or Custom Range
Campaign: Filter by campaign-level calls
Cadence: Narrow results by call cadence sequence
List: View calls associated with a specific lead list
Status: Show only completed, failed, or in-progress calls
Direction: Choose between inbound, outbound, or AI-initiated
Disposition Code: Segment by final call outcomes (e.g., "No Answer," "Transferred," "Do Not Call")
Phone Number: Search specific lead numbers or partial matches

Columns Displayed

Column	Description
Time	Timestamp of the call event
Lead	Lead name and phone number
Campaign / Cadence	Associated campaign and dialing cadence
Duration	Total call duration (in seconds)
Status	Whether the call was completed, failed, or in-progress
Disposition	Outcome category or agent-entered disposition
Call Ended By	Indicates whether the system, consumer, or agent ended the call
Actions	View call details or recordings (if enabled)

Export Options

You can export filtered call logs directly to CSV for further analysis.

Steps:

Apply filters to refine results
Click Export to download
Choose format: CSV or Excel

Tip: Regularly exporting call logs ensures easy auditing and DNC validation compliance.

Compliance & Best Practices

Use Disposition Codes to mark opt-outs or DNC requests accurately
Regularly review the Do Not Call Leads section for compliance validation
Monitor Expired Leads to identify aging or recycled data issues
Ensure all AI-assisted calls follow the configured cadence rules and calling windows

Example Use Cases

Compliance Reporting

Filter by "Do Not Call" or "Consumer Disqualified" to generate weekly compliance exports

Agent QA

Search by phone number or disposition to review call quality

Performance Review

Compare total call counts and durations across campaigns for optimization

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