Real-time overview of outbound calling performance, scheduling logic, and webhook health.
The Dialing Dashboard provides a real-time overview of outbound calling performance, scheduling logic, and webhook health. From here, admins can monitor active dialing operations, view AI and agent performance, reschedule calls, and diagnose webhook issues.
The dashboard aggregates all active campaigns, cadences, and leads to provide both operational visibility and scheduling control. It includes real-time metrics for daily dialing volume, connection success, and webhook stability.
Located at the top of the dashboard, this section summarizes high-level dialing activity.
| Metric | Description |
|---|---|
| Dials per Day / Hour | Average number of outbound calls made per time window |
| Connection Rate | Percent of calls that successfully connect with a contact |
| Transfers per Hour | Number of calls successfully transferred to buyers or agents |
| Webhook Success Rate | Percentage of successful webhook deliveries |
You can filter metrics by:
This chart visualizes call attempts over time — showing past attempts (green) and scheduled upcoming calls (blue). Hovering over a bar provides details such as total attempts, successful connections, and time slot.
Use this to identify periods of peak calling activity or scheduling delays.
This panel helps you automatically redistribute missed or overdue leads back into rotation.
Controls include:
Click Reschedule Leads to push those calls back into the queue.
This tool automatically reattempts calls made early in the day that were not completed or connected.
You can configure:
This ensures even distribution across time zones and prevents lead exhaustion from over-dialing.
Set a minimum hours stuck threshold to flag leads impacted by webhook delivery issues. You can filter by:
Click Apply Filter to isolate affected leads.
Tracks webhook delivery rate and recent failures. Displays:
Use this to quickly identify vendor, API, or posting issues.
Shows individual leads whose webhook payloads failed to process. Each record displays:
You can trigger a Batch Recovery to retry all failed webhook deliveries.
The Lead Scheduling Settings page defines how new leads are distributed, dialed, and resumed within campaigns and during large CSV imports. These rules ensure balanced throughput and prevent overload during high-volume operations.
Controls how leads are redialed when a paused campaign is resumed.
Available Options:
Example: If a campaign has 10,000 overdue leads and you select "4-Hour Spread," calls will be distributed evenly (~42 leads/min) across 4 hours of business time.
Determines how bulk lead uploads are throttled to prevent system overload.
Settings:
Imports below the threshold will process instantly. Larger imports use the spreading strategy defined here.
For enterprise users managing continuous high-volume operations, advanced settings allow for fine-tuned pacing, concurrency caps, and system-wide throttling logic. Changes apply immediately across all new operations.